Refund policy

Return Policy

We want you to love your purchase from our store. If for any reason you are not completely satisfied with your order, you may initiate a return within 14 days after the delivery date. Please carefully review the following guidelines for a smooth and hassle-free return process:

Initiate Return: To initiate a return, please contact us within 14 days from the delivery date, providing your order details and reason for the return. You can reach out to our customer support team via info@myuniquefurnishings.co.uk .

Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Any items that show signs of use, damage, or alteration may not be eligible for return.

Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery of the returned item. The shipping cost is non-refundable.

Refund Process: Once the returned item is received and inspected, we will process your refund. Please allow 3-5 business days for the refund to be credited back to your original payment method.

Exclusions: Personalized or custom-made items are non-returnable. Additionally, any items marked as final sale are not eligible for return.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or refund for you promptly.

Prior notification: We kindly request that customers do not send back items without prior notification, as unnotified returns may not be processed. Our customer support team is here to assist you and guide you through the return process, so please don't hesitate to get in touch with us for any return-related queries.

We strive to provide exceptional customer service, and your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer support team. Thank you for shopping with us!